If the consumer contracts regulations are applicable to your online purchases you are eligible to cancel your order from the moment that it is placed until 14 days from the day after your delivery date. In order to do this, you will need to notify us in writing of your intention to cancel, within this time frame so that we can process this cancellation for you.
Please note that the right of cancellation or return under the consumer contracts regulations does not apply to items that have been tailor made or customised to your requirements for example special order sofas and chairs which have been customised, i.e. where you have selected the covers and colour combinations. The regulations also only apply if you have not viewed these pieces instore prior to placing your order. The regulations only apply to certain online orders, there is no right to return goods purchased via instore transactions.
What If I Want To Return A Stock Item?
You own the furniture once it has been delivered to you and are therefore liable for any damage or loss.
If you have had a change of heart about a stock item that you have ordered from our website, you have 14 days from when you receive the goods to return them to us for a refund. (this applies to website orders only and in store purchases are excluded). If you wish to cancel and return goods ‘from stock’ then you may do this within 14 days of receiving the goods, as long as the goods have not been used.
You will be responsible for returning goods to us, within 14 days, all goods must be in ‘as new’ condition. It is your responsibility to ensure that goods are properly wrapped and protected so that they arrive back with us in perfect re-saleable condition. All transport and other costs involved in returning the goods will be borne by you as the customer; You can either bring the goods back to our distribution centre yourself at no charge, or if you require us to arrange transportation on your behalf to attend and collect the goods we can arrange this for a charge of £250 within England, £350 within Wales or £500 within Scotland. The costs involved in returning goods is borne by the customer.
Where we collect goods, they must be made available at our convenience within the 14 days. Once we are in receipt of the goods and we have inspected them, we will confirm your refund amount which will be less any return costs or deductions for damaged items. You will then receive your refund within 30 days of cancellation and return of the goods.
Special Orders / Bespoke Items
Items which have been customised or made specifically for you in your own choice of colour and combination, or items that have been made or cut down to size are deemed as bespoke and special order items. We regret that we are unable to accept returns on items which have been made or altered/cut to the specifications selected by you on this website, or instore as they have been made at your request. Returns on customised items are specifically excluded under the consumer contracts regulations and our terms and conditions.
We specifically exclude returns on any upholstery which has been ordered in your choice of cover or configuration, or any item of furniture which has been ordered in your choice of size or configuration.
Carpets, flooring or fabric which have been cut from a roll or anything which has been ordered to a specific size is also excluded from being returned.